Legal
Terms and Conditions
General business terms of ČSOB Asia. Please read carefully.
1. Introduction and scope
These Terms and Conditions (“Terms”) govern the use of banking and related services provided by ČSOB Asia (“Bank”, “we”, “us”) to its clients (“Client”, “you”). By using our services, you agree to these Terms. They apply in addition to any product-specific terms (e.g. account terms, payment terms) and to the extent permitted by applicable law.
2. Definitions
Bank means ČSOB Asia, operating as a branch/partnership in Asia in cooperation with its partners (including in Kyrgyzstan).
Client means a natural or legal person who has entered into a contract with the Bank or uses the Bank’s services.
Services means all banking and related services offered by the Bank (e.g. accounts, payments, transfers, cards, digital channels).
3. Services
The Bank provides retail and, where applicable, corporate banking services in line with its authorisation and local regulation. Services may include: opening and maintaining accounts, domestic and international payments, card services, digital banking, and other products described on the Bank’s website or in separate agreements. The scope and availability of services may vary by jurisdiction and product.
4. Conclusion and performance of the contract
A contract for services is concluded when the Bank accepts the Client’s application (e.g. for an account or a product) in accordance with the Bank’s procedures and applicable law. The Bank is entitled to request identification, proof of address, and other information required by law (e.g. AML/KYC). The Bank may refuse to establish or continue a business relationship if the Client does not provide required information or if the Bank is required or permitted to do so by law or internal policy.
5. Fees and charges
Fees and charges for services are set out in the Bank’s price list, product terms, or separate agreement. The Bank may change fees in accordance with the contract and applicable law; the Client will be informed in advance where required. Unless otherwise agreed, fees may be debited from the Client’s account.
6. Rights and obligations of the Bank
The Bank shall provide the agreed services with due care and in compliance with applicable law and regulation. The Bank may suspend or terminate services, or block an account, where required by law, court order, or where necessary to protect the Bank or the Client (e.g. suspected fraud, breach of Terms). The Bank shall keep Client data confidential in accordance with its Privacy Policy and data protection laws.
7. Rights and obligations of the Client
The Client shall provide true and complete information, use services in accordance with these Terms and the law, and not use the Bank’s services for any illegal purpose. The Client is responsible for keeping access data (e.g. passwords) secure and for all operations carried out using their credentials unless the Bank is responsible for the loss. The Client shall inform the Bank without delay of any unauthorised use or loss of access data.
8. Complaints
The Client may submit a complaint regarding the Bank’s services in writing or via the channels published by the Bank. The Bank will handle complaints in line with its internal procedures and applicable law. The Client may also have the right to refer the matter to a relevant supervisory authority or dispute resolution body in accordance with local law.
9. Amendments to the Terms
The Bank may amend these Terms. Amendments will be communicated to the Client in the manner required by the contract and applicable law (e.g. by notice on the website, email, or in-app message). Unless a shorter period is required by law, the amendment becomes effective after the notice period specified in the notice. If the Client does not agree with the amendment, the Client may terminate the affected contract before the amendment takes effect.
10. Governing law and disputes
These Terms and the relationship between the Bank and the Client are governed by the law of the jurisdiction in which the Bank provides the relevant service, unless otherwise required by mandatory law. Any disputes shall be resolved in the courts of that jurisdiction, unless otherwise provided by law.
11. Contact
For questions about these Terms or the Bank’s services, please contact ČSOB Asia through the contact details published on the Bank’s website or in your product documentation.